SLA / Timing Report

GET /external/v1/reports/sla

Returns objective average durations between lifecycle stages of your opportunities, overall and per seller. Use it to measure response time, qualification speed and sales cycle.

No fixed "SLA adherence"

GetRaze does not store an SLA target, so this report does not return an "adherence %". It gives you the raw average durations — apply your own SLA threshold to these numbers downstream.

Definitions

Each average is computed only over opportunities where both endpoints exist:

• First outreach = sent_at − created_at (hours)
• Acceptance = accepted_at − sent_at (hours)
• Qualification = qualified_at − qualifying_started_at (hours)
• Sales cycle = won_at − created_at (days)

Authentication

Requires reports:read permission.

Query Parameters

Parameter	Type	Default	Description
pipeline_id	string	-	Restrict to a pipeline
sector_id	string	-	Restrict to a sector/team
owner_user_id	string	-	Restrict to a seller
from	string (ISO 8601)	-	Only opportunities created on/after this date
to	string (ISO 8601)	-	Only opportunities created on/before this date

Request

cURL

curl --request GET \
  --url "https://app.getraze.com/external/v1/reports/sla?from=2026-01-01" \
  --header "X-API-Key: YOUR_API_KEY"

Node.js

const axios = require('axios');

const response = await axios.get('https://app.getraze.com/external/v1/reports/sla', {
  headers: { 'X-API-Key': 'YOUR_API_KEY' },
  params: { from: '2026-01-01' }
});

console.log(response.data);

Python

import requests

response = requests.get(
    'https://app.getraze.com/external/v1/reports/sla',
    headers={'X-API-Key': 'YOUR_API_KEY'},
    params={'from': '2026-01-01'}
)

print(response.json())

Response

{
  "success": true,
  "data": {
    "overall": {
      "avg_hours_to_first_outreach": 4.2,
      "avg_hours_to_acceptance": 36.5,
      "avg_hours_to_qualification": 12.0,
      "avg_sales_cycle_days": 21.3,
      "counts": {
        "with_outreach": 120,
        "accepted": 80,
        "qualified": 40,
        "won": 18
      }
    },
    "by_seller": [
      {
        "owner_user_id": "usr_123",
        "owner_user_name": "Maria Silva",
        "owner_user_email": "maria@acme.com",
        "avg_hours_to_first_outreach": 3.1,
        "avg_hours_to_acceptance": 30.0,
        "avg_hours_to_qualification": 9.5,
        "avg_sales_cycle_days": 18.0,
        "won_count": 12
      }
    ],
    "filters": {
      "pipeline_id": null,
      "sector_id": null,
      "owner_user_id": null,
      "from": "2026-01-01",
      "to": null
    }
  }
}

Response Fields

Field	Type	Description
overall.avg_hours_to_first_outreach	number	Avg hours from creation to first outreach (nullable)
overall.avg_hours_to_acceptance	number	Avg hours from outreach to acceptance (nullable)
overall.avg_hours_to_qualification	number	Avg hours from qualification start to qualified (nullable)
overall.avg_sales_cycle_days	number	Avg days from creation to won (nullable)
overall.counts	object	How many opportunities reached each milestone
by_seller[]	array	The same durations broken down per seller, with won_count
filters	object	The filters applied to this response

A null average means no opportunity in the filtered set had both timestamps for that step.