Email Channel

Email is essential for professional outreach. GetRaze provides comprehensive email settings including branding, signatures, and templates.

Accessing Email Settings

Navigate to Emails → Email Settings in the sidebar.

The settings page has four tabs:

1. Branding - Company logo and format preferences
2. Signatures - Email signatures
3. Templates - Reusable email templates
4. Preferences - Default settings

Branding

Configure how your emails look and feel.

Company Logo

Upload your company logo to appear in emails:

1. Click the upload area or drag a file
2. Supported formats: PNG, JPG, GIF, WebP, SVG
3. Maximum size: 5MB
4. Recommended: 200x200px or larger

Format Preference

Option	Description
HTML	Rich formatting with images and styling
Plain Text	Simple text without formatting

Logo Settings

Setting	Description
Include Logo	Toggle to show/hide logo in emails
Logo Position	Where the logo appears

Signatures

Create professional email signatures for your outreach.

Creating a Signature

1. Go to the Signatures tab
2. Click Create Signature
3. Fill in the form

Signature Fields

Required:

Field	Description
Signature Name	Internal name to identify this signature
Full Name	Your name as it appears in emails

Optional:

Field	Description
Job Title	Your role/position
Department	Your department/team
Company Name	Company name
Pronouns	Your pronouns (he/him, she/her, etc.)
Phone	Office/landline number
Mobile	Mobile/cell number
Email	Email address to display
Website	Company website URL
Address	Office address
Photo	Your profile photo (circular, max 2MB)
Company Logo	Company logo for signature (max 2MB)

Signature Templates

Choose from pre-designed templates:

Template Style	Best For
Photo-based	Personal touch, relationship building
Logo-based	Corporate branding, formal communication
Text-only	Simple, fast-loading, universal

Accent Colors

Customize your signature with colors:

• Pink, Purple, Blue, Cyan
• Green, Orange, Red
• Gray, Black

Managing Signatures

Set as Default:

1. Click the star icon on a signature
2. This signature will be used by default

Edit Signature:

1. Click the edit icon
2. Modify fields
3. Save changes

Delete Signature:

1. Click the delete icon
2. Confirm deletion

WARNING

You cannot delete your default signature. Set another as default first.

Templates

Create reusable email templates for campaigns.

Creating a Template

1. Go to the Templates tab
2. Click Create Template
3. Fill in the form

Template Fields

Field	Required	Description
Template Name	Yes	Internal name
Category	Yes	Template category
Description	No	What this template is for
Subject Line	No	Email subject (supports variables)
Content	Yes	Email body (HTML editor)

Template Categories

Category	Use Case
Outreach	Initial contact with prospects
Follow-up	Follow-up messages
Meeting	Meeting requests and confirmations
Thank You	Appreciation messages
Custom	Other purposes

Using Variables

Personalize templates with variables:

Variable	Description
	Recipient's name
	Company name
	Job title
	Industry

Example Subject:

Quick question for {{name}} at {{company}}

Example Body:

Hi {{name}},

I noticed that {{company}} is growing in the {{industry}} space.
We've helped similar companies increase their lead generation by 3x.

Would you be open to a quick call this week?

Best regards

Template Editor

The rich text editor supports:

• Bold, italic, underline
• Bullet and numbered lists
• Links
• Variable insertion buttons
• Preview mode

Managing Templates

Duplicate Template:

1. Click the copy icon
2. Edit the copy as needed
3. Save with new name

Edit Template:

1. Click the edit icon
2. Modify content
3. Save changes

Delete Template:

1. Click the delete icon
2. Confirm deletion

Preferences

Set your default email behavior.

Default Signature

Select which signature to use when none is specified:

1. Open the Preferences tab
2. Select from the dropdown
3. Save changes

Email Format Preference

Option	Description
Account Default	Use your connected email account's setting
HTML	Always use HTML formatting
Plain Text	Always use plain text

Use Account Signature

Setting	Behavior
On	Use signature from your email provider
Off	Use GetRaze signatures only

Email Best Practices

Subject Lines

• Keep under 50 characters
• Be specific and relevant
• Avoid spam trigger words
• Use personalization

Email Body

• Keep paragraphs short
• Focus on one main point
• Include a clear call-to-action
• Personalize with variables

Formatting

• Use HTML for visual emails
• Use plain text for simplicity
• Test on multiple email clients
• Include text version for HTML

Deliverability

• Verify your email domain
• Warm up new accounts gradually
• Monitor bounce rates
• Remove invalid addresses

Troubleshooting

Emails not sending

• Verify email account is connected
• Check daily limits
• Review spam folder
• Check bounce reports

Formatting issues

• Test in multiple email clients
• Simplify HTML
• Use inline styles
• Avoid complex layouts

Signature not appearing

• Check default signature is set
• Verify signature is active
• Review template settings

Low open rates

• Improve subject lines
• Check sender reputation
• Verify email list quality
• Test different send times